Help With An Order

Placing orders

• How do I add items to my basket?
• How do I see what’s in my basket?
• How do I add delivery instructions, like a door code, to my order?
• Why does product availability change from day to day?
• Why are there no delivery or pick up windows for today?
• How do I checkout?

Current Orders

• Why was my order changed?
• Why does my total say estimated price?
• How can I see if I have a delivery coming?
• Can I edit my order after its been placed?
• Where can I see my order status?
• Will Navore substitute products in my order if something isn’t available?

Past Orders

• Something is wrong with my order. What can I do?
• I would like a refund. How do I request one?
• Where can I view my order history?
• I would like to repeat an order, how can I do that?

Cancellations

• Why was my order cancelled?
• How do I cancel an order?
• When is the latest I can cancel my order?
• I just got a notification that I can choose to cancel my order, what is this?