Local producers selling products on Navore Market agree to follow all laws and regulations. Producers are expected to be fully transparent with the products they sell and maintain Navore’s quality standards. If products are not up to quality standards, missing, damaged, or not as advertised, producers are expected to refund the customer accordingly. Refunds will be submitted by the customer and management is up to the producer’s discretion. If the customer’s refund is rejected and the customer still believes they are entitled to a refund, they must reach out to Navore’s help desk who will investigate the case further. Customers are not refunded for the Navore fee or the Service fees.
Local products are not perfect. Small imperfections should be expected. Customers are refunded from the local producers, many of whom are small businesses. Please take this into consideration when requesting refunds.
Navore works with producers to implement fair refund practices. If Navore discovers a customer or producer abusing Navore’s refund policy, they will be investigated and handled on a case-by-case basis which may result in account suspension.
The refund process for a customer:
- To initiate the refund process please go to the completed order details. Your orders can be found on your account page. Click on the person Icon to go to "My Account". Here you should see "My orders". Go to your orders and select the order that you would like to request a refund for. On the order details page you will see a button that says "Request Refund". Click this button to start the refund request.
- The local producer will review your request and you will be notified of refund rejection or approval
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
- If you would like to dispute the refund outcome, reach out to Navore’s helpdesk via chat
- The request will be investigated and you will be notified of the result
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